Why invest in an EAP programme?
Improve Morale
Businesses with an EAP programme enjoy better morale and employee engagement.
Improve Retention
Businesses with an EAP programme have lower staff turnover.
Improve Productivity
Businesses with an EAP programme experience higher levels of productivity.
Businesses with an EAP programme enjoy better morale and employee engagement.
Improve Retention
Businesses with an EAP programme have lower staff turnover.
Improve Productivity
Businesses with an EAP programme experience higher levels of productivity.
"If you take care of your employees, they will take care of your clients." - Richard Branson
What we offer
We offer a range of solutions for you and your employees, either on a casual/one-off basis, or through our full service offering at a discounted rate. Tell us what you need and we will customise your solution.
Examples of our services include:
Examples of our services include:
- Manager Assist - support for managers
- Trauma and Crisis Support
- Change Support
- Professional Supervision
- Career Planning
- Mediation
- Facilitation
What you can expect
We include the following in all EAPworks programmes:
Prompt assistance 24/7
Support and advice is available on a 24 hour, on-call basis, 365 days a year.
Trained practitioners
Our team have a wide range of skills and experience. Key areas include: grief, relationships, stress, parenting, drug and alcohol, family violence, workplace issues (including change management, harassment, bullying and conflict), and career development.
Resources
We provide you with resource material and strategies to deal with any issues in a collaborative and professional manner.
Formal reporting and regular feedback
Information on service usage and trends is provided to you to assist in your HR and legislative requirements. Reports that reflect statistical and organisational trends are customised to the needs of your organisation, and can include:
Data is provided for statistical purposes only - your employees cannot be identified in any way as this would breach employee/practitioner confidentiality.
A system for manager referrals
Employees can contact us confidentially for an appointment or a manager can complete a formal referral for them, via our online form or by contacting us direct.
At the conclusion of the sessions, any agreed feedback is given to you as appropriate, in consultation with the client.
Prompt assistance 24/7
Support and advice is available on a 24 hour, on-call basis, 365 days a year.
Trained practitioners
Our team have a wide range of skills and experience. Key areas include: grief, relationships, stress, parenting, drug and alcohol, family violence, workplace issues (including change management, harassment, bullying and conflict), and career development.
Resources
We provide you with resource material and strategies to deal with any issues in a collaborative and professional manner.
Formal reporting and regular feedback
Information on service usage and trends is provided to you to assist in your HR and legislative requirements. Reports that reflect statistical and organisational trends are customised to the needs of your organisation, and can include:
- Number of employees accessing EAPworks
- Breakdown of types of issues
- Demographic data of employees seen (age, gender, ethnicity, referral type)
- Any trends/organisational issues apparent
- Formal feedback after critical incident response
Data is provided for statistical purposes only - your employees cannot be identified in any way as this would breach employee/practitioner confidentiality.
A system for manager referrals
Employees can contact us confidentially for an appointment or a manager can complete a formal referral for them, via our online form or by contacting us direct.
At the conclusion of the sessions, any agreed feedback is given to you as appropriate, in consultation with the client.
Additional Features
The following service features can be included in EAPworks programmes as required:
On-site support
Regular on-site EAP support in your workplace, as required.
Developmental workshops
Customised workshops with relevant workplace topics are available to you throughout the year, eg wellness topics, budgeting, handling conflict creatively, workplace stress.
Site theme weeks
Workplace “Wellness Programmes” are supported by coordinating brochures, posters, workshops, and on-site support where requested.
Brochures and handouts
On-site brochure stands are serviced with informative self-help material covering a wide range of subjects. Pamphlet topics cover personal, workplace and community issues.
Personal and business coaching
Coaching offers an on-going partnership with you designed to give you a range of lenses to focus on yourself and your situation through, providing insight, objectivity and solution-orientated action planning.
Specialist services
Our practitioners have a range of skill and experience in key areas – grief, parenting issues, drug and alcohol, family violence, power and control issues, understanding of workplace contexts – especially change management and relationship dynamics. Couples counselling is a core skill and we are highly skilled in dealing with relationship issues. A number of our practitioners are DVA-accredited to deliver stopping violence programmes, and others are skilled in substance abuse counselling.
On-site support
Regular on-site EAP support in your workplace, as required.
Developmental workshops
Customised workshops with relevant workplace topics are available to you throughout the year, eg wellness topics, budgeting, handling conflict creatively, workplace stress.
Site theme weeks
Workplace “Wellness Programmes” are supported by coordinating brochures, posters, workshops, and on-site support where requested.
Brochures and handouts
On-site brochure stands are serviced with informative self-help material covering a wide range of subjects. Pamphlet topics cover personal, workplace and community issues.
Personal and business coaching
Coaching offers an on-going partnership with you designed to give you a range of lenses to focus on yourself and your situation through, providing insight, objectivity and solution-orientated action planning.
Specialist services
Our practitioners have a range of skill and experience in key areas – grief, parenting issues, drug and alcohol, family violence, power and control issues, understanding of workplace contexts – especially change management and relationship dynamics. Couples counselling is a core skill and we are highly skilled in dealing with relationship issues. A number of our practitioners are DVA-accredited to deliver stopping violence programmes, and others are skilled in substance abuse counselling.
Our Services
Manager Assist
- The ability to develop specific skills and goals for managers
- A safe place to discuss current concerns and access resources and to develop strategies for dealing with them
- A resource for developing focus and increasing productivity
- The opportunity to strengthen and enable the ability to manage relationships, communication skills and to build teams which work well, and which benefit the organisation
- An encourager for personal and business practice thus enhancing effectiveness in management practice
- Support in developing critical thinking
- Improved personal resilience and wellbeing
- Independent and confidential service provision
Trauma and Crisis Support
- Prompt response when a crisis occurs - support and psychological first aid for managers and the team
- Critical incident defusing and debriefings
- Support for the manager(s) handling the incident
- Follow-up services after critical incident interventions
- Workplace education services – workshops including pre-incident traumatic stress education, compassion fatigue and burnout prevention programmes
- Programmes focused on prevention and lessening of harmful stress, especially traumatic stress in the workplace
- Stress audits (organisational) and stress management/wellness/resilience programmes
- How to set up and run a peer support programme
- Professional supervision of individuals and teams
- 24/7 EAP counselling
- Risk assessment
- Development of a psychological crisis management plan
EAPworks is a member of Crisis Intervention Management of Australasia and the Australasian Traumatic Stress Association.
Change Support
- Manager change support packs – practical tips and information for effective management of change processes
- Management mentoring and coaching (1:1 or group) – in advance of implementing a change process to help managers feel confident to manage the transition
- On-site support
- Individual/group workshops for affected employees – practical, interactive and relevant strategies to navigate change
- Career transition support - customised to the needs of individuals at all levels of the organisation
- Team building workshops – to refocus after a change process
- Ongoing EAP programmes - to assist an organisation to move forward positively
Career Services
There are points in our life when we want to reflect on where we are going in our life and career. It can make a real difference to sit down and talk through your own situation with an impartial qualified career practitioner who understands people and today’s workplaces.
We offer a comprehensive suite of career services:
We offer a comprehensive suite of career services:
- Career planning/development
- MBTI profiling
- CV preparation or re-appraisal
- Interview skills coaching
- Job Search strategies
- Career workshops for your management team or for groups of employees
- Outplacement/redundancy support
Supervision | Coaching | Mentoring
EAPworks’ experienced and accredited personnel help develop and empower people to reach their potential and achieve their personal and career goals.
EAPworks provides professional supervision in the workplace with an accredited supervisor. Sessions are designed to meet individuals' needs.
Supervision provides a safe and confidential place to:
Team or group supervision is also available.
Supervision provides a safe and confidential place to:
- maintain self care
- reflect on your current practice and performance
- encourage your own skill development
- develop strategies to enhance your wellbeing
Team or group supervision is also available.
Managing Workplace Relationships
Different relationship and power dynamics occur in every workplace. In most cases, the issues can be resolved amicably, however there are times when relationships can become strained and situations can get ‘stuck’ and awkward. Where you have a breakdown in communication, relationship or service within your workplace, you can get help through the professional intervention of an informal or formal dispute resolution process.
Mediation
When you need to resolve a dispute, EAPworks is able to provide you with experienced professional mediators. This service provides you with an informal or formal mediation process, and helps get things back on track, instead of wasting your valuable time and energy.
An Employment Lawyer is available for employers dealing with more intensive mediation and workplace conflict resolution. These experienced consultants aim for a mutually respectful outcome and to restore working relationships.
Facilitation
This service is often used where an impartial and independent trained facilitator is needed to assist your group to discuss and / or process issues affecting individuals and teams within your workplace. Such a service helps your team grow and move forward positively with whatever your current issues are.
Harrassment / Workplace Bullying Support
Harrassment and/or bullying in the workplace can potentially be very serious. EAPworks can provide support and strategies to assist in dealing with these issues.
Mediation
When you need to resolve a dispute, EAPworks is able to provide you with experienced professional mediators. This service provides you with an informal or formal mediation process, and helps get things back on track, instead of wasting your valuable time and energy.
An Employment Lawyer is available for employers dealing with more intensive mediation and workplace conflict resolution. These experienced consultants aim for a mutually respectful outcome and to restore working relationships.
Facilitation
This service is often used where an impartial and independent trained facilitator is needed to assist your group to discuss and / or process issues affecting individuals and teams within your workplace. Such a service helps your team grow and move forward positively with whatever your current issues are.
Harrassment / Workplace Bullying Support
Harrassment and/or bullying in the workplace can potentially be very serious. EAPworks can provide support and strategies to assist in dealing with these issues.
Workplace Training
EAPworks’ goal is to promote positive workplace communities. Our training style is interactive and pragmatic, incorporating current workplace experiences and trends.
A range of topics are available and a programme is customised to the needs of your workplace.
A range of topics are available and a programme is customised to the needs of your workplace.
- Personal Assertiveness Skills
- Managing Personal and Work Transitions – understanding change and making transitions work for you
- Change – management and leadership through change
- Career Transition and Outplacement - managing your career in a world of change
- Managing Personal Stress – how to maximise personal effectiveness by understanding yourself and your stress triggers, and how to manage them effectively
- Positive Self Care Strategies
- Compassion Fatigue & Burnout Prevention
- Coaching/Mentoring for Continuous Improvement
- Effective Communication Within the Workplace
- Giving & Receiving Feedback Within the Workplace
- Appropriate Workplace Behaviours – harassment prevention training
- MBTI (Myers Briggs Type Indicator) Team Leadership Skills Development
- Team Building & Leadership – developing the behaviours that encourage team synergy through personal behaviours and leadership
- People Skills for Managers & Leaders
- Critical Incident Stress Management
- How to Establish & Run a Peer Support Programme
- Balancing Work & Home – tips and strategies for healthy work-life balance
- Managing Challenging Behaviours – strategies to deal with difficult behaviours of customers, colleagues and employees.
- Positive Conflict Resolution
- Budgeting Skills Training
- Redundancy – practical skills converting redundancy into positive new beginnings
All of our career practitioners are members of CDANZ and adhere to the standards of the professional organisation.
